To our customers,
We have always prioritized the safety of our customers, and in these uncertain times, this is no different. That’s why we are practicing and enforcing best practices for social distancing and self-isolation in the midst of COVID-19.
As you know, safety recommendations — including those for our our customers and staff — can and will likely change in accordance to the CDC and our state recommendations. You can count on us to keep up-to-date with the latest recommendations by the state and federal government.
We encourage you to stay safe. This includes practicing safe social distancing. We are thinking about our customers and look forward to serving you again in the future.
What to expect from us
Unfortunately, there is no telling when things will be “back to normal” in any sense. Rest assured that we’re doing our best to keep you informed and taking every precaution to help flatten the curve. This means support will be somewhat selective and limited during this time.
We are carefully monitoring the situation (just like you) and, at this moment, cannot provide an estimated time of reopening. The most important thing is to make sure the full opening in the future happens in a safe environment. We’re all in this together, learning together, and adapting together.
If you have specific questions not addressed here or on our website, reach out to us. We’re still available to answer your questions and respond to any concerns, though do keep in mind, the response time might be a little longer than what you’re used to.
We’re working diligently to adapt to new circumstances while planning for the future. Our customers have always been the heart of our company. We’re grateful to you, your ongoing support, and that you’re doing your part to flatten the curve.
Sincerely,
Management at Twin Creeks